Privacy policy


Privacy policy, terms and conditions

Last updated: 1.8.2017

This page informs you of our policies regarding the collection, use and disclosure of personal information we receive from users of our site.

We use your personal information only for providing and improving our webstore. By using this site, you agree to the collection and use of information in accordance with this policy.

Terms and conditions of use


This website is operated by  Vapenatura or seller. Throughout the site, the terms “we”, “us” and “our” refer to Vapenatura. Vapenatura offers this website (including all information, tools and services available from this site) to the user or customer, conditioned upon the acceptance of all terms, conditions, policies and notices stated here.

Please read these Terms and conditions of use carefully before accessing or using our website. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions. We reserve the right to update, change or replace any part of these Terms and conditions of use by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes.


This privacy policy sets out how Vapenatura uses and protects any information that you give when you use this website. Vapenatura is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

What we collect

We may collect the following information:

  • Personal and company information (like Vat number – obligatory for B2B business)
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers
  • Vapenatura does not collect credit card information

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone or mail. We may use the information to customize the website according to your interests.


We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online (like SSL certificate which creates an encrypted connection between your web server and your visitors’ web browser allowing for private information to be transmitted without the problems of eavesdropping, data tampering, or message forgery)

How we use cookies

A cookie is a small file, which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties, which we think you may find interesting if you tell us that you wish this to happen.


Registration is required so that we get all the information we need to be able to send you your order. Vapenatura on line store sell products to end customers. For wholesale (B2B) customers please write us on, we will be happy to help you.


All prices are in euro (€) and include VAT.

Modifications to the service and prices

Vapenatura shall use their best efforts to ensure the consistency of the data published in the online store. However, sometimes the stock and price are subject to change without notice. We reserve the right at any time to modify prices and stock. In case an order has already been made, the purchaser will be informed of any possible changes and will be able to change, modify or cancel the order.