Payment, shipping and returns
In our on-line store Vapenatura you can pay:
- By bank transfer (online banking or a cash transaction at your bank)
- By credit card
By bank transfer
It is easy to make bank transfers in Europe due to SEPA zone (The Single Euro Payments Area). After submitting your order, you will get a mail with all the necessary information. Your transaction can be done using online banking or a cash transaction at your bank. The order will be shipped after Vapenatura will receive funds (times for transactions between countries vary, it can take up to 3 working days).
Note! Mind the transaction times between countries. If you want to receive your package sooner, we kindly suggest choosing another payment method (credit card)
By credit card
Paying by credit card is a secure and fast method. Vapenatura does not collect credit card information. Making payments with credit card is free of charge for the buyer. Note! The money will be drawn after the goods have been shipped.
Returns and shipping conditions
We accept returns 14 days from the date your order was delivered. We accept returns if the bottle of aroma or CBD e-liquid was not open yet. In that case, send us an e-mail explaining your reasons for returning and you will get additional information about returning the items. We do not cover shipment costs for returns. After receiving the items in good shape (closed, not damaged,…) we can offer you a refund or you can receive other items for the same price. We will be very happy to assist you in any case, just write us on email@example.com and we will solve all issues.
24 months warranty in EU: we offer a warranty of 24 months that applies to defects in materials and/or fabrication. Note! This warranty does not apply if the product is expired, this warrany only applies if there are defects in materials and/or fabrication. It is very important that you inform the seller within 2 months of discovering a fault, otherwise you may lose your right to the warranty.
Shipping and delivery time
We ship across Europe with courier service DHL Express or with national poste (which is connected to national poste in every country of EU).
We will do our best to dispatch all orders made before 13.00 (1 pm) the same day (except for orders payed by bank transfer).
DHL Express: takes from 1 to 4 days depending on where the package needs to be delivered (on Saturday, Sunday and public holidays orders are not sent nor delivered).
Pošta Slovenije + national poste: 3-7 days depending on where the package needs to be delivered (on Saturday, Sunday and public holidays orders are not sent nor delivered).
Packages sent with DHL Express have tracking number (you will receive the tracking via e-mail, if not, please contact us and we will provide you the tracking number).
Packages sent with poste do not have tracking number (they have shipment number, so you are able to check at your national poste if your package is already in your country, so please contact us and we will provide you the shipment number).
The courier DHL and poste offer excellent service. The delivery delay may be due to various factors (bad weather, failed attempts at delivery …). In this case, Vapenatura is not responsible for mistakes made by DHL and poste.
If you need additional information, feel free to contact us on firstname.lastname@example.org.